Lemon's Support Options
We have 3 levels of maintenance contract to suit your organisation's needs and 2 "Ad Hoc" options.
Contract Options:
- Basic Maintenance Contract - Two hours of Phone and email support per month, backup monitoring
- Standard Maintenance Contract - Fortnightly scheduled half day visits (flexible), backup, connectivity monitoring and monitoring of other services to suit, strategy development, IT auditing, priority response, discounts on other products and services (e.g. broadband).
- Full Maintenance Contract - All of the above, your very own lemon engineer, intended to cover everything an SME could require in terms of IT support.
Non Contract Options:
- Ad Hoc - Hours are charged as and when they are used
- Prepay - Blocks of hours are purchased in advance at a discounted rate
Our maintenance options are intended to:
- Ensure your IT runs smoothly and efficiently, enabling your business to do the same
- Protect against costly disruptions from foreseeable problems
- Provide advice and consultation to maximise your use of IT
- Identify cost savings wherever possible
- Resolve daily problems quickly and efficiently
With our expert team of trained engineers, experience of IT solutions and projects combined with our personal approach to customer support, we can provide a cost effective alternative to having an in-house IT department.
We differ from many other IT Companies in that we realise you have to save money to spend money, wherever possible we will advise on cost savings, such as Open Source software, our unbiased approach to procurement always means you get the right hardware at the right price.
The Lemon team draw on a wealth of experience, having worked across the spectrum of technology, support and design, allowing us to fully understand our client's needs, how best to develop their business systems and resolve any existing issues.
Our close working relationship with our clients, combined with our broad experience, allows us to quickly and efficiently resolve any problems that might occur and ensure a smooth and stable IT infrastructure with minimal intrusion.
