Support

Our support products and services deliver a solid, secure, tried-and-tested desktop management platform.

Backed by 20 years’ experience delivering desktop solutions to large enterprise clients we can offer you a unique, turn-key IT package where we assume the majority of the risk and guarantee smooth running of your network. We are so confident about our systems reliability and its setup that we include all support, maintenance and migration costs. The cost is bundled into a flat monthly fee based on a fixed price per workstation.

Small Medium Enterprises (SME) can't afford for their staff to be hindered by slow running IT systems. They would like for their staff to be 100% efficient so that their productivity is always running at the maximum.

How can Duonox help?

At Duonox we provide a strategic solution to the IT issues faced by all SME organisations such as downtime, cost constraints, security, disaster/backup recovery and unreliable response times. Using our solution, your organisation can benefit from a stress free IT environment which is being managed by IT experts and free up your time and your staff to concentrate on maximising your organisation profits.

We are committed to working closely with you to ensure that you receive the best service and are happy with the quick and responsive support you receive.

Our monthly desktop support ensures that the core functionality of your network is working at its best. Using a collection of best-of-bread software, we ensure that your systems are working correctly and the remote support receive is quick and responsive. How does this help my organisation?

Our solution gives our customers the following benefits:

SAVES our customers time and money – we look after the network so that you can concentrate on your business
INCREASED speed in resolving IT issues - Fast, reliable and responsive proactive network monitoring
INCREASED staff productivity
Significantly REDUCES the amount of time software upgrades take to roll out across the whole system
GAINS the trust that all software on the network is controlled and maintained
REDUCES to burden on existing staff to ensure the network is properly maintained and security updates kept up to date

Our support team

We have highly skilled engineering team, lead by experienced industry veterans with over 50 years of blue-chip experience combined. We are all trained in ITIL standards and best practises to ensure that we provide a service according to industry standards.

Quick response equals better staff productivity

All of our support is carried out remotely and we strive to keep user disruption to a minimum when an issue arises. The tools we use for desktop support work in such a way that we can fix 99% of user issues without disturbing them. We also provide software deployment services so that software and upgrades are easy to roll out across your network. Deployments happen seamlessly to users therefore disruption is kept to the absolute minimum.

Easy pricing model

Our network and desktop support service is priced on an easy to calculate model; based cost per office plus cost per workstation. Our base cost covers the core services required for a solid IT network and the equipment and tools we use to manage your network.

What are the features of the system?

Included in our desktop support package are the following features:

4hr response time
Software upgrades are effortless and easy to manage
Hardware & software inventory is automatically recorded
Our engineers can fix most user issues without disturbing them
All servers and workstations are protected with NOD32 anti-virus software
250GB cloud storage for data

All our maintenance and support for your users is done remotely. We implement our own CPE (Customer Premises Equipment) which will connect your network to our backend infrastructure. The advantage is that we are able to implement tried and tested network policies to protect your systems. Our network uses the latest Windows Server 2008 and works best with Windows 7 desktop operating system.

The maintenance agreement is for a minimum of 12 months. Any work carried out not covered by the agreement is subject to the charge of £40 per half hour. To learn more on how we can help you, please call 0800 599 9501 or send an email using our contact form