Excellent customer service is about being aware of customer needs and reacting to them effectively. Sugar CRM helps you to understand, anticipate and respond to your customers' needs in a consistent way, right across your organisation.

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Keeping your customers happy means you are more likely to retain them, and that they will increase their spend with you.

Practising CRM requires an efficient and integrated internal business system. Many businesses benefit from the organisational discipline CRM imposes, as well as from the technology itself. Sugar CRM brings together Sales, Marketing, Finance, Accounting and Business Administration all into one reliable and easy to use package.

Sugar CRM can allow you to:

• Develop better communication channels
• Collect vital data, like customer details and order histories
• Create detailed profiles such as customer preferences
• Deliver instant, company-wide access to customer histories
• Identify new selling opportunities

What you can do with Sugar CRM:

• Create sales forecasts based on current pipeline
• Create email news shots to keep your customers up to date
• Create custom reports, e.g. all customers in a particular vertical market
• Keep a record of customer preferences to better serve them
• Manage daily responsibilities through the calender function
• Integrates with popular e-mail clients

A successful CRM solution goes beyond the hardware and software. It includes a committed solution provider who offers reliable and effective assistance at any point in your CRM life-cycle. Lemon proudly introduces an installation and support package that will allow you to get the most out of CRM. Sugar CRM is genuinely easy to use, and with our support you'll be increasing productivity and impressing customers in no time!

Need more information? Give us a call on 020 8878 2138 and we'd be happy to help you out.