Support & Remote Support
Our support services offer you generous peace of mind by ensuring productivity in the day-to-day running of your office. Our engineers have years of experience in the IT field and will always endeavour to solve any problems, quickly, efficiently and with minimal intrusion.
We have extensive experience in multiple operating systems including Windows, Linux, Mac OS and Solaris. All of our support packages are designed to support any business large, medium or small, with fast on-site response times and if our 'Secure Remote Support' is utilised, even quicker!
We are able to offer support on site or remotely over the internet.
On-site support is always a necessity when installing physical hardware or implementing networks, but any business with a dedicated connection to the internet will benefit from our non-intrusive, highly responsive and cost effective remote support.
Once the remote access is installed only hardware errors or large network repairs and implementations will necessitate an onsite visit by our engineers. All other issues, which make up the majority of normal problems, can be handled via remote access, quickly and compared to an onsite appointment, very cheaply.
Remote support gives you the benefit of..
- greatly reduced downtime;
- maximised employee productivity;
- quicker response times;
In addition the system can be used as a visual education for your employees for solving many user initiated issues as they can watch our engineers solve the problem on screen. This technology is almost totally invisible to our clients and the only visual sign of its implementation is the one small icon running in your task bar that lets you know the service is running correctly.
Click here for information on our maintenance contracts.
Support can be charged either ad-hoc or as part of a maintenance contract.
Remote Monitoring
We are able to monitor:
- Backup solutions
- Broadband status
- System variables, e.g. disk space/temperature etc
- Mail availablility
Remote monitoring is included in our maintenance contracts.
Network Implementation, design, re-design & optimisation
Poorly implemented networks cause hours of lost productivity, stress and high costs. In addition this can be compounded by poor management of software licenses. Our team is highly experienced, having undertaken a vast number of system implementations.
We prioritise the needs of our clients' I.T. infrastructure in order to cut existing and future costs and increase productivity.
Our structure will guide you from the ground up- explaining how to get the best value for money, without opting for second rate hardware. We will ensure that you are covered by the correct licenses for the software that you utilise, and can implement any operating platform including Windows, Linux, Mac OS and Solaris. Once the required hardware has been decided on we then undertake the majority of the work in-house, to minimise intrusion.
Everything is set up to meet your specific company requirements so you can get on with your business; we can even take care of your broadband, email hosting and web presence.
If you currently have a network setup which is leaving something to be desired we would be delighted to take look at it and explain how it can be improved. We can assess your current security setup and suggest improvements as well as assessing the performance of your network.
I.T. Auditing
We have a very efficient system for keeping track of your current setup, from license management to hardware configurations.
This enables us to provide you with as much information as you require regarding your I.T. easily at any time. This also helps us monitor for potential problems, expired licenses and the like.
This service is included in standard & full maintenance packages.
Project Management & Consultancy
Whether you need us to undertake a new IT project, or need some expertise adding to a broader project we have the knowledge and experience add value to your enterprise.
Here at Lemon we aren't afraid of a challenge, we have undertaken many succesful bespoke projects for our customers.
We test all of our solutions in house so that when they come to you they work perfectly.
Strategic Management
As part of our standard and full maintenance packages we will provide strategic advice on how to plan, budget for and improve your I.T. infrastructure.
We can also develop a disaster recovery plan with you in order to prepare for the worst.
We will also assess your setup regularly and inform you well in advance of potential future expenditure to allow you to budget ahead.
